Warranty and returns

Warranty Obligations

TechnoMashStroy guarantees the proper operation of manufactured equipment and its components throughout the established warranty period. This warranty covers manufacturing or construction defects that existed at the time of equipment transfer to the buyer.

Basic Warranty Period

The warranty period for equipment operation is 12 months from the date of its transfer to the buyer. All spare parts installed during warranty repair are covered by warranty until the end of the main product's warranty period.

What the Warranty Covers

• Free elimination of manufacturing or construction defects;
• Warranty repair at TechnoMashStroy production facilities;
• Replacement of defective parts or equipment units;
• Consulting support regarding operation and maintenance.

Spare parts removed from the product during replacement are not returned to the owner.

Design Changes

The manufacturer reserves the right to make changes to the design, configuration, or production technology of the equipment to improve its characteristics. Such changes may be applied without prior notice to the buyer and do not create obligations to modify previously manufactured products.

Warranty Limitations: Wear Parts

Parts subject to wear during operation are divided into two categories:

Scheduled Maintenance Parts

These parts have a limited service life and require regular replacement or adjustment according to the maintenance schedule. The basic warranty applies to them only until the first scheduled maintenance.

• Gaskets (if removal is necessary for adjustment);
• Lubricants;
• Belts;
• Other consumables according to the equipment passport.

Parts Worn by Contact with Raw Materials

The basic warranty does not cover these parts, as their wear depends on operation intensity, raw material type, and working conditions:

• Dies;
• Rollers;
• Parts that directly process raw materials;
• Other working organs subject to friction.

Exception: if such parts fail during the warranty period due to material defects or production technology violations, they will be repaired or replaced according to the basic warranty terms.

When the Warranty Does Not Apply

TechnoMashStroy does not provide warranty service in the following cases:

• Damage to equipment by the buyer or third party after transfer;
• Damage resulting from improper transportation or storage;
• Use of equipment for purposes other than intended;
• Improper connection, installation, or violation of operating rules;
• Repair performed by unauthorized persons or organizations;
• Unauthorized design changes or use of unapproved units and spare parts;
• Mechanical damage, signs of exposure to chemically aggressive substances, high temperatures, increased humidity or dust;
• Malfunction due to force majeure (fire, lightning, flooding, natural disasters, etc.);
• Damage from foreign objects, liquids, insects, animals;
• Installation of equipment in locations prohibited by current regulations;
• Natural wear of gaskets, seals, and other fast-wearing parts;
• Malfunction due to power supply parameters not meeting regulatory standards;
• Corrections in the warranty certificate.

Procedure for Warranty Claims

If you discover a defect or damage to equipment covered by warranty, follow this procedure:

Step 1. Contact the Manufacturer

The buyer contacts an authorized representative of TechnoMashStroy and provides the following information:

1. Model and type of product;
2. Purchase date and approximate operating time;
3. Operating conditions, work mode, raw material type, and approximate processing volumes;
4. Detailed description of the defect or damage;
5. Photo or video materials (if possible).

Step 2. Situation Analysis

The manufacturer analyzes the provided information to determine:

• Product condition and damage level;
• Possible causes of the defect;
• Ways to resolve the problem;
• Compliance of the case with warranty terms.

Step 3. Problem Resolution

If the case is recognized as covered by warranty, the manufacturer offers one of the following options:

• Self-repair: if the defect is minor, the manufacturer may provide necessary spare parts and consultations for buyer's own repair (only with buyer's consent);
• Repair at production facility: if self-repair is impossible, the buyer delivers the equipment (or its part) to the manufacturer at their own expense to an agreed address.

The buyer may be present during equipment inspection by prior arrangement.

Step 4. Repair or Replacement

If it is established that the breakdown occurred due to poor quality spare parts, materials, or assembly (i.e., manufacturer's fault), and there were no operating violations by the buyer:

• Repair or replacement costs are borne by TechnoMashStroy;
• The manufacturer may, at its discretion, partially or fully compensate delivery costs.

Note: equipment delivery costs (both from manufacturer to buyer and vice versa) are by default borne by the buyer, unless otherwise specified in the contract.

Return and Exchange of Goods

Consumer rights regarding product return and exchange are governed by the Law of Ukraine "On Protection of Consumer Rights".

Proper Quality Goods

You have the right to exchange properly quality equipment for a similar product within 14 days (excluding the purchase day) if it did not satisfy you in terms of shape, dimensions, configuration, or for other reasons cannot be used as intended.

Exchange conditions:

• Equipment was not used;
• Product appearance, consumer properties, seals, and labels are preserved;
• Payment document (receipt, invoice, etc.) is available.

If similar equipment is not available for sale, you have the right to a refund.

Improper Quality Goods

If defects are discovered during the warranty period, you have the right to choose:

• Free elimination of defects (warranty repair);
• Proportional price reduction;
• Replacement for similar properly quality equipment;
• Contract termination and refund (in case of substantial defect).

Substantial defect — one that cannot be eliminated, requires more than 14 days of repair, or makes the equipment significantly different from what was declared.

Important Notes

• The buyer must inspect the equipment for visible defects and check configuration within 7 days after receipt. Any discovered defects must be reported to the manufacturer within the next business day;
• The manufacturer is not liable for compensation of personal property damage or profit loss if caused by equipment malfunction;
• All disputes are resolved according to current Ukrainian legislation and the terms of the contract between buyer and seller.

Contact Information

For warranty service, return, and exchange inquiries, contact authorized representatives of TechnoMashStroy using the contact details provided in the accompanying documentation or on the manufacturer's official website.